About Us

THE SAME GREAT, RELIABLE SERVICE

- ONLY THE NAME HAS CHANGED.

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If you didn't know us before, we invite you to get to know us now!

 

DeBord Plumbing, Heating & Cooling, the most dependable, reliable service company in the Northeast Ohio area, has been servicing communities since 1973. When Jack DeBord retired in 1989, he sold the business to his nephew, Dennis Kratochvil and his wife Leona. Dennis carries on the family tradition as a fourth generation plumber. His great grandfather started the family plumbing trade at 105th and Cedar in Cleveland. Dennis carries a state license for plumbing, heating, hydronics, backflow prevention, fire and sprinkler as well as a City of Cleveland Master Plumber.

In January of 2000 DeBord expanded its plumbing and heating services to include forced air heating, air conditioning, and minor electrical services. Greg Andrews, a Certified Carrier Protec, and State Licensed Heating and Cooling Contractor joined the company as General Manager of the HVAC department.

2006 was a year of great change for DeBord Plumbing, Heating & Cooling. We made the decision to change the company name to Benjamin Franklin Plumbing and DeBord's One Hour Heating & Air Conditioning, but we did not change ownership or management, so you will still get that great local service when you call.Our commitment to doing a quality job for long time customers and new ones like you is stronger than ever before.

Why the name change? Because we did our homework and discovered that the people behind Benjamin Franklin Plumbing and One Hour Heating & Air Conditioning franchises provide a lot of great resources to help Plumbing and HVAC companies across America run their businesses. From advertising and marketing support (if you're not familiar with their catchy print ads and radio & TV commercials you soon will be) to systems that help service professionals provide better service to their customers, the Benjamin Franklin Plumbing and the One Hour Heating & Air Conditioning franchises makes our locally family owned & operated company even better. So what does this mean for our customers? Simple: it means we are better able to do what we do best - Plumbing, Heating & Air Conditioning.

In the fall of 2006, we also moved the business offices to a new location just down the road from their shop in the Munson historic district to where the Viking Restaurant used to be at 12043 Mayfield Road in Munson Township. Please feel free to stop in, take a tour of he new building and enjoy a cup of coffee with our staff.

In the spring of 2007, we purchased Ohio Aeration, Specialists in Waste Water Treatment, in order to expand our Ben Franklin Plumbing services even further. Ohio Aeration is now operating as a division of Benjamin Franklin Plumbing.

Benjamin Franklin Plumbing®  If There Is Any Delay, It's You We Pay® & DeBord's One Hour Heating & Air Conditioning® Always on Time,Or You Don't Pay A Dime!® We know your time is valuable. If you're waiting for a service technician, you're missing something important. So if they're late for a plumbing appointment, they'll pay you $5 per minute, up to $300. If they are late for a heating or cooling appointment, your repair is free. Period. No ifs, ands or buts. And we do more than guarantee our punctuality. We guarantee our work. As a family owned Ben Franklin Plumbing and DeBord's One Hour Heating & Air Conditioning, we are excited to offer an enhanced service - a 100% Satisfaction Guarantee. We give customers an Honor Pledge at the time of service, and have a Code of Ethics tha t we conduct business by, day-in and day-out.

              People You Can Trust in Your Home. One of the most important qualities that Ben jamin Franklin Plumbing and DeBord's One Hour Heating & Air Conditioning brings to our business is the reinforcement of our commitment to hiring reliable professionals  and the systems to help them maintain those high standards. At Benjamin Franklin Plumbing and DeBord's One Hour Heating & Air Conditioning, we hire only skilled, trustworthy professionals. All of our service technicians undergo a 17-point technical and customer service training program, drug testing and comprehensive background check. Each one is bonded, courteous, sober and reliable. They don't smoke or use vulgar language. In fact, only about 1 and 33 candidates qualify to wear their uniform. We trusts them in our homes  a nd you can trust them in yours.

Why You'll Invite Them Back. Because our professional technicians are the best in the business, over 98 percent of our first-time customers become long-term repeat customers. Best of all, we are one of the many franchises across America that are locally owned and operated. So you get national professional standards and friendly local service when you call. It's truly the best of both worlds. We believe that our company is different than other businesses. Instead of attempting to "sell you," our mission is to serve you. We wants to earn your trust and to build a long-term relationship. We combine employees who are committed to serve top quality brands in a wide range of services along with our "hands on" management approach for a goal to exc eed your expectations every time.

Fully-Stocked Big Blue & Yellow Trucks Mean They're Ready for Anything. When one of our big blue or yellow trucks pull up to your house, odds are that our service technicians will have what they need to do the job. We pride ourselves in stocking up our trucks with parts, so most service calls  97 percent to be exact do not require a return trip. We use state-of-the-art technology to diagnose and repair existing problems and always use the finest new equipment for installations in the industry. We discuss the problem with the customer, and when possible, offer different solutions. We believe that given options, customers can choose what best suits them, and feel more comfortable about the decisions they have made. Our company strives to offer prompt, complete, professional services and installatio ns for your home or business. That means your problem can be resolved quickly & properly, so you and your family or business can forget about it and get back to your busy lives. We base everything we do on your best interest. Your health, safety, and comfort are our main concerns.

 

We service the following areas: Alliance, Andover, Aquilla, Ashtabula, Atwater, Auburn Township, Aurora, Austinburg, Bainbridge, Barberton, Bath, Beachwood, Bedford, Bedford Hts, Bentleyville, Bristolville, Burton, Chagrin Falls, Chadon, Chesterland, Cleveland, Cleveland Heights, Concord, Conneaut, Cortland, Cuyahoga Falls, Diamond, Dorset, East Claridon, Eastlake, Euclid, Fairport Harbor, Garfield Heights, Garrettsville, Gates Mills, Geneva, Glenwillow, Grand River, hightland Heights, Highland Hills, Hinckley, Hiram, Hubbard, Hudson, Hunting Valley, Huntsburg, Jefferson, Kent, Kingsville, Kinsman, Kirtland, Kirtland Hills, Lake Aquilla, Levitsttown, Litchfield, Lyndhurst, Macedonia, madison, Mantua, maple Heights, Mantua, Mayfield, Mayfield Heights, Mayfield Village, Mentor, Mentor on the Lake, Mesopotam ia, Middlefield, Monroe Falls, Montville, Moreland Hills, Munson Township,Newbury, Newton Falls, Niles, North Benton, North Bloomfield, North Kingsville, Northfield, Novelty, Orange, Orwell, Painesville, Parkman. Peninsula, Pepper Pike, Perry, Pierpont, Plymouth, Ravenna, Richfield, Richmond Heights, Rock Creek, Rome, Rootstown, Russell, Shaker Heights, Shalersville, Shaker Heights, Silver Lake, Solon, Southington, South Russell, Stow, Streetsboro, Tallmade, Thompson, Twinsburg, University Heights, Waite Hill, Warren, Warrensville Heights, West Farmington, Wickliffe, Williamsfield, Willoughby, Willoughby Hills, Willowick, Windham, Windsor, and Woodmere.